Returns & Exchanges Policy
At Red Green, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Simply follow our streamlined process to receive a full refund or exchange with no hidden fees.
Initiate Your Return
Log into your account and select the order you wish to return, or use our guest portal with your order number and email address.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided in your confirmation email.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached, and affix the shipping label to the outside of the box.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing