Frequently Asked Questions
Everything you need to know about shopping with Red Green.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unused items in their original packaging. To start a return, please visit our Returns Portal or contact our support team with your order number.
Which payment methods do you accept?
Red Green accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How can I track my order status?
Once your order is shipped, you will receive an email with a direct link to the tracking page. You can also log into your Red Green account to view your order history and current status.
Are your products covered by a warranty?
Quality is our priority. All Red Green products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out to our customer service team.